Your reservation will first be confirmed to you via email, to be followed, when the payment will have been debited, by your voucher, again sent to you by email. Please present this voucher at reception upon your arrival at the hotel. Your invoice will be available online the day after your departure date.

You will be required to present a voucher, which you will have received via email on the same day your credit card will have been debited. In order to validate the hotel payment with this voucher, you will need to have printed and signed it. It is also possible that you be requested to present the credit card you used for payment of the hotel upon check in.

It is quite rare that a hotel offer a private parking within its grounds, however there is most of the time a public parking close-by. Please kindly see direct with your hotel for prices and locations. Whether the hotel offers private parking or not, and how far the closest public parking is, can be found in the description area of each hotel on our site.

It is quite rare that a hotel offer a private parking within its grounds, however there is most of the time a public parking close-by. Please kindly see direct with your hotel for prices and locations. Whether the hotel offers private parking or not, and how far the closest public parking is, can be found in the description area of each hotel on our site.

All rates offered are fully inclusive of all relevant taxes. Are therefore included, bedroom, local tax (except if otherwise stated at the time of reservation), VAT, and breakfast, the latter only when it is clearly specified in the hotel description. Usage of the telephone line in your bedroom, the minibar, and any other services offered by the hotel are not included in the rate featured.

Whilst most of our hotels are opened 24/7, it is always recommended you let us know of any late arrival. Please only mention your approximate arrival time within the "comments" field when making your reservation.

Bedrooms for two guests may be found under various denominations : double/twin, deluxe, superior, classic… however the amount of guests accommodated in each bedroom is always specified next to the denomination of each room.
Bedrooms for two guests may be equipped either with two separate beds, or one double bed. It is possible to let us know which of those two options you would prefer within the “ comments “ field when making your reservation. However note that considering the great differences of bed configuration in each of our hotels, we are never able to fully guarantee any particular configuration preference.

This depends on the hotel chosen, and the type of room requested. Some hotels allow for the possibility to directly book online a triple family room(two adults + one child), the age limit for the child to qualify being specified.
In other cases, each hotel’s specific child policy is specified within the hotel’s description, in the "Extra Child Bed" section. This request for a free or paying extra child bed is to be requested within the "comments" field when making your reservation, and is fully subject to availability.

To request a group reservation (minimum 5 rooms) please kindly fill our group reservations form here. Only request for 5 rooms or more made using this form will be responded to.

Star ratings are attributed to each of the hotels featured on our site to help you evaluate their overall quality, level of service and range of facilities. Because the applied criteria varies in every country, BSP Hotels apply our own ratings to all products featured, based on our regular visits and monitoring of each hotel and their overall comparison with the rest of our products within each city. These ratings are therefore given for information purposes only and are not to be taken as a guarantee from BSP Hotels.

The classification of the hotel depends on its comfort and equipment. 5 stars: luxury hotel of very high standard, 4 stars: hotel of high standard, 3 stars: very comfortable hotel, 2 stars: comfortable hotel, 1 star: simple hotel with basic comfort.

Whether or not pets are allowed into a hotel depends according to each hotel’s specification and on the size of the animal. When available, this possibility is listed in the hotel description of the amenities of the hotel, online.

Our secure servers encrypt in SSL format all your personal data to guarantee they cannot be accessed when trasnferred online. However should you prefer to not use your credit card online you may make your reservation on the phone with one of our hotel consultants on the following telephone number : +33 1.53.44.76.64

A reservation confirmation is not always automatical and may in some cases be received up to 24 hours after having made your reservation. Please bear in mind to check to check your inbox for spam or unwanted mails (spambox), as some email servers will be set to identify us automatically as spam.

The voucher is sent to you by email when we have debited your credit card. If this has already been done but you have still not received your voucher, you may print it from your client account, accessing it using your email address and your password.

If you are not satisfied with the way your stay in one of our hotels went, you may contact our customer service team, which will respond to you within 20 days of receipt of your correspondence.

Your invoice will be available online within your client account the day after you have checked out. Please use your email address and password to be able to print your invoice, with the address of your choice.

As a Travel Agency, BSP Reservations operates within the Tour Operator Margins Scheme. This scheme involves a specific VAT calculation which does not allow us to specify it clearly on our invoices. Clients will therefore not be able to claim this back from BSP Reservations invoices.

Cancellations may only be done via your client account. To cancel your reservation please use your email address and password, and then click on the link "cancel your reservation" beside your reservation. Please click here To access your client account.

All cancellations are fully subject to our terms and conditions, or, for certain dates or hotels, to specific conditions which were clearly specified at the time of making your reservation.